Last Updated: August 1, 2021

At Fishmonger London, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

By using FishmongerLondon.co.uk, you agree to the terms of this Privacy Policy.

🔹 1. Who We Are

Company Name: Fishmonger London
Website: https://fishmongerlondon.co.uk
WhatsApp: +44 7367067305
Email: iqro@fishmongerlondon.co.uk

🔹 2. What Information We Collect

We may collect the following types of personal data:

A. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Business name (for wholesale enquiries)
  • Delivery address
  • Order details and communication preferences

B. Information Collected Automatically

When you use our website, we may collect:

  • IP address
  • Browser type and version
  • Pages visited
  • Referral URLs
  • Time and date of visit
  • Cookies and usage data

🔹 3. How We Use Your Information

We use the data we collect for:

  • Processing and fulfilling your seafood orders
  • Responding to wholesale and general inquiries
  • Providing customer service and order updates
  • Sending order confirmations and delivery info
  • Improving our website and user experience
  • Complying with legal and regulatory obligations
  • Marketing (with your consent)

🔹 4. Sharing Your Data

We do not sell or rent your personal data.

We may share your data with:

  • Delivery partners to fulfill your orders
  • IT service providers for secure website operation
  • Law enforcement or authorities when required by law

All partners are contractually obligated to protect your data.

🔹 5. Cookies Policy

We use cookies to:

  • Improve website performance
  • Analyse visitor behavior
  • Remember your preferences

You can manage cookies through your browser settings or disable them entirely, but this may affect your site experience.

🔹 6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes described above
  • Comply with legal and accounting obligations
  • Resolve disputes and enforce agreements

🔹 7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict how we process your data
  • Withdraw consent at any time (for marketing emails)
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

🔹 8. How We Protect Your Information

We implement appropriate security measures, including:

  • SSL encryption
  • Firewall protection
  • Secure third-party hosting
  • Internal access controls

However, no method of transmission is 100% secure. We encourage you to protect your personal information online as well.

🔹 9. External Links

Our website may contain links to third-party sites. We are not responsible for the content, privacy, or security of these websites.

🔹 10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Last Updated” date.

🔹 11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

📧 Email: iqro@fishmongerlondon.co.uk