Effective Date: March 17, 2024
Last Updated: March 17, 2024

At Fishmonger London, your satisfaction is our top priority. We are committed to delivering fresh, high-quality seafood with every order. However, we understand that issues may occasionally arise. Please read our Refund & Returns Policy carefully before placing an order.

Perishable Products Policy

Due to the nature of fresh and frozen seafood products, we do not accept returns for change-of-mind purchases. All our seafood is perishable and cannot be resold once delivered.

Refunds & Replacements Eligibility

We may offer a refund or replacement under the following conditions:

  • Your order arrived damaged
  • You received the wrong item(s)
  • The product was spoiled or unsafe to consume upon delivery
  • The order was missing item(s)

📷 Important: We require photo evidence of the issue within 2 hours of delivery to validate your claim. Please include clear pictures and your order number when contacting us.

How to Report an Issue

If you experience a problem with your order, please contact us as soon as possible via:

📧 Email: iqro@fishmongerlondon.co.uk
📱 WhatsApp: +44 7367067305

Include your name, order number, a brief description of the issue, and photos if applicable.

Refund Process

If your claim is approved, we’ll process a refund to your original payment method within 5–7 business days. In some cases, we may offer:

  • A full refund
  • A partial refund
  • A replacement delivery at no extra cost

The final decision will be based on the nature of the issue and at the discretion of our customer service team.

Failed Delivery

If the delivery was missed due to an incorrect address provided or unavailability at the time of delivery, we cannot offer refunds. We strongly advise double-checking your delivery details and being available during the scheduled window.

Storage Responsibility

Once delivered, it is the customer’s responsibility to store seafood properly (refrigerated or frozen as applicable). We do not accept returns or issue refunds for products that spoil due to incorrect storage after delivery.

Non-Refundable Items

  • Perishable seafood once delivered
  • Items returned without prior notice
  • Orders reported beyond 2 hours of delivery
  • Items stored improperly after receipt

📩 Questions?

If you have any concerns or need clarification about our Refund & Returns Policy, please don’t hesitate to contact us. We’re here to help and to ensure your seafood experience is fresh, safe, and satisfying.